At MOON Luxury Finds, we source all orders directly from original brand stores and trusted boutiques around the world. To ensure authenticity, we maintain a secure and controlled process from the moment the item is purchased until it’s delivered to you.

Every item includes proof of purchase — such as a store receipt, warranty, CITES certificate (when applicable), and original packaging or box. We stand behind every product we sell and proudly guarantee 100% authenticity.

Yes. At MOON Luxury Finds, we carefully inspect and photograph every item after purchasing it from the store to ensure it meets brand-standard condition and is ready for delivery.

If we notice any visible imperfections that fall outside of what’s considered acceptable by the brand, we will notify you and return the item for a replacement. Our goal is to ensure that every piece you receive reflects the quality and standards expected from authentic luxury goods.

To protect the integrity, condition, and authenticity of every item, we do not accept returns. This closed-circle policy ensures that each piece remains untouched and meets the highest standards from purchase to delivery.

However, we do accept size exchanges if we’re notified on the same day the item is delivered. All exchanges are subject to the brand’s return/exchange policy and item availability. Customers are responsible for any additional shipping and handling fees.

Order. Pay. Receive — it’s that simple.

If the item is available on our website, you can complete your purchase directly online. For exclusive requests or items not listed, feel free to contact us via our website chat, WhatsApp, or by phone. Our team will personally assist you with availability, pricing, and delivery details.

We offer secure and flexible payment options to accommodate our global clients:

Wire Transfer to our official company bank accounts in the USA, or to our trusted local accounts in Qatar or the UAE.

Credit Card payments are accepted for select items:

• 2.5% service charge for Visa and MasterCard

• 3.5% service charge for American Express

For high-value or custom orders, our team will be happy to recommend the best payment method based on your location and preferences.

Yes, we offer installment plans on select items, typically ranging from 2 to 5 months depending on the item and order value. All orders must be fully paid before shipping. Once an order is confirmed or any payment is made — whether as a deposit or partial payment — it becomes non-refundable. Payment plans are offered on a case-by-case basis, so please contact us directly to see if your item qualifies. Our team will walk you through the available options and terms that best suit your needs.

We offer worldwide shipping via trusted carriers FedEx and DHL. Orders are shipped from the USA or Europe and delivered directly to your doorstep. Shipping typically takes 2–4 business days following order processing and confirmation.

For select super high-value items, we also offer personal hand-carry delivery to ensure the utmost care, discretion, and security. Please contact us directly to inquire about this exclusive service.

No. To maintain a closed cycle and guarantee the authenticity and condition of every item we sell, we do not accept items from individuals or offer consignment services. This policy ensures that all of our products meet the highest standards of quality and trust.

No. All duties, shipping, and delivery costs are fully covered by us — as long as we have received the full payment from you in the correct currency as quoted. Your order will arrive with nothing further due at the door.